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Post-adoption support (aftercare)
Introducing professional equipment is not the goal, but the starting point. Even after equipment delivery, Wamu Corporation continuously supports salon revenue generation—from training and sales strategies to customer acquisition and troubleshooting.
Starting after introduction,
Our Partnership with Salons
Even after introducing equipment, it will not translate to revenue without the right treatment procedures, menu structures, pricing strategies, and client acquisition methods in place.
As a manufacturer that has introduced professional equipment to over 4,000 salons in total, our representatives closely support salons from initial training upon adoption to daily operational consultations.
Wamu's 6 support programs
Sales strategies based on case studies
Based on our track record of over 4,000 partner salons and case studies, we propose sales strategies tailored to each salon's stage—whether opening a new location, increasing sales, renewing your salon, or reviewing your service menu.
Consultation on customer acquisition, menus, and pricing
We provide consultation tailored to your region and salon profile, covering pricing strategies, target demographics, advertising approaches, and cost-free social media utilization.
Free operational tools provided
We provide counseling sheets, consent forms, promotional images, and other essential tools for salon management free of charge. You can launch smoothly from the day of adoption.
Training by professional instructors
In addition to an initial training session of approximately 3 hours, we offer periodic group seminars and online sessions. These can also be utilized for training new staff members.
Industry trends & legal update information
We carefully curate beauty industry trends and legal updates regarding advertising regulations on behalf of busy salon owners.
Long-term support with dedicated representatives
A dedicated sales representative assesses your salon's situation and provides data-driven proposals. Even when your representative is unavailable, our organization provides seamless support.
Even in emergencies,
To keep salon operations running without interruption
- Support with just a single phone callA dedicated sales representative will consult with you directly.
- Dispatch of replacement units (Free shipping)Even if repairs are required, we respond promptly to minimize any impact on your business operations.
- 3-Year WarrantyWe offer warranties so you can use our equipment for years to come.
*Warranty and loaner device details vary depending on the product and contract. Please check with your representative for details.
Frequently Asked Questions About Support
Is training provided after adoption?
Yes. Upon equipment adoption, specialized instructors provide an approximately 3-hour training session, followed by regular group workshops and online training. Note that operation of Hyper Knife by untrained staff and use in self-service aesthetic salons are prohibited.
What should I do if a device malfunctions?
Please contact your sales representative first. We will assess the situation, and if repair is required, we will send a loaner unit (free shipping) to minimize any disruption to your business.
Are consultation sheets and consent forms provided?
Yes. We provide consultation sheets, consent forms, and promotional images free of charge.
Can you repair Hyper Knife models 1 through 5?
Repair support and overhaul services for pre-owned purchases of Hyper Knife 1 through Hyper Knife 5 main units and accessories will end on March 31, 2027. (Notice of Termination of Repair Services）
Contact
First, experience the actual device.
The manufacturer directly assists you with brochure requests, free demos, and consultations on equipment introduction.